Privacy Policy
Definitions
Company – Crack Industries Ltd. t/a Crack Magazine
GDPR – the General Data Protection Regulation
Register of Systems – A register of all systems in which personal data is processed by the Company
Data Principles
Crack Industries Ltd. is committed to processing data in accordance with its responsibilities under the GDPR.
Your privacy is important to us. We don’t ask for your personal information unless we truly need it.
It is our policy to respect your privacy regarding any information we may collect from you across our website, https://crackmagazine.net/.
When do we collect data?
When you make a purchase of products or membership services from the Crack Magazine Shop
When you sign up to a monthly print subscription or monthly digital membership of the magazine
When you sign-up for our weekly newsletter
When you use our website
When you attend our events
If you participate in an audience survey or competition which we coordinate
If you contact us via private message or email with a query
What data do we collect?
Name
Email
Home address
Logging Data
We log general information about your browser whenever you visit our website. This information may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit on our site, the time and date of your visit, and the time spent on each page. Like most website operators, we collect this data to better understand how our visitors use our services, and how we may improve your experience of our website in future. We do not share data specifics publicly, but may disclose aggregated and anonymised versions of this information, eg. in website usage trend reports.
Personal Information
We may ask you for personal information, such as your name, email, address, contact details and payment details. We collect only the personal information relevant to providing you with a service, and use your information only to ensure the fulfilment of this service. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services without this information. We will only retain personal information for as long as necessary to provide you with a service.
Unsubscribe requests
If you wish to have your data removed from our system, please email subscribe@crackmagazine.net and we will remove your data permanently from our database records.
Data Refresh
We review our data annually where we cleanse our systems with any inactive data removed permanently.
Print Subscriptions
Customers can pay to have Crack Magazine’s print edition delivered to their door each month. We collect full name, address and email address. We store this data within our e-commerce fulfilment provider Shopify. Shopify Data Processing Addendum can be found here.
Crack Supporters
Customers who have chosen to support the next stage of Crack Magazine by becoming a yearly or monthly Supporter will provide full name, address and email address. The digital service includes items which are posted out for new Supporters. We will email all Supporters regularly to inform them of new services which include the digital magazine, new events and Supporters-only offers.
Shop
When customers purchase items within our shop, any payment data will be held by our e-commerce fulfilment provider Shopify. Crack Magazine will collect: full name, address and email of the customer.
Events
Crack Magazine uses Eventcube’s Ticket Mechanic’ to administer tickets (free or paid) to its events. This data can be removed by emailing tickets@crackmagazine.net. We will use this information to inform of new events and services which may be of interest. We refresh all events data annually, removing any data which is no longer active. This includes any dormant email address which will automatically be detected.
If you contact us on Facebook, we will endeavor to respond to your request within 72 hours.
Crack Email
Our general enquiries email is crack@crackmagazine.net. This email is monitored daily with an auto-responder redirecting certain enquiries. Due to the volume of emails we receive, we are not able to respond to everything individually. You can contact the below departments below:
Crack Supporters: supporters@crackmagazine.net
Tickets: tickets@crackmagazine.net
Shop: shop@crackmagazine.net
Advertising/Partnerships/Events/Collaborations: advertising@crackmagazine.net
Stocking: stock@crackmagazine.net
Music: music@crackmagazine.net